Return Policy
Return Policy
Would you like to exchange or return your purchase? We are happy to help! Exchanges or returns are possible up to 14 days after the delivery date.
You can exchange or return your item here .
*Please include your order number and product name in the comment
- Are returns free?
Returns are at your own expense depending on the courier and the country you are returning your package from.
- What are the return conditions?
Our return policy guarantees that you can return your order within 14 days of receipt without any reason.
Items must be returned to us in an unworn condition, suitable for resale.
Shipping costs for orders outside the Netherlands are non-refundable.
- How long does it take to exchange a product?
If you indicate that you want to exchange a product when you register your return, we will work on it immediately. This way we can make sure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Please ask our customer service team about your options. We will update you on when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.
- What should I do if a product is defective or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are of course happy to solve this with you. Send a message to info@ctamsterdam.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Remember to deliver your return within the 14 day period before the return period expires. In the unlikely event that this does not work, we offer you the possibility to exchange the product for a replacement or a voucher. Ask our customer service for the possibilities.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will ship it within 10 business days. On your track and trace that you receive with your return, you can see when the package has arrived in our warehouse. From then on the 10 business days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank.